TOP TEN Canada is committed to protecting the
privacy and security of your personal information obtained by reason of your
customer relationship with TOP TEN Canada.
This policy explains the types of customer personal information we
collect, how it is used, and the steps we take to ensure your personal
information is handled appropriately.
Our policies and practices have been designed to
co-operate and comply with the Personal Information Protection and Electronic
Documents Act (PIPEDA) and corresponding provincial privacy acts, in both
spirit and in law.
Who is TOP TEN Canada?
For the purposes of this Privacy
Policy, "TOP TEN" means TOP TEN Canada, an Ottawa-area boxing and
martial arts supply company.
What is personal information?
Personal information is information that refers
to an individual specifically, and is recorded in any form. Personal information may include, but not be
limited to such things as age, gender, income, date of birth, ethnic origin,
medical records, and credit records.
Information about individuals contained in the following documents is
not considered personal information:
·
public telephone directories, where the
subscriber can refuse to be listed
·
professional and business directories
available to the public
·
certain public registries and court
records
·
certain other publicly available printed
and electronic publications
Our commitment to your privacy is governed
by the following privacy principles:
1. We are accountable to you.
TOP TEN is responsible for all
personal information under its control, including any personal information that
may be transferred to third parties for processing, storage, or other
purposes. We have a designated Privacy
and Security Officer who is accountable for compliance with these privacy and
security principles.
2. We let you know why we collect your
personal information.
TOP
TEN identifies the purpose for which your personal information
is collected. We do this before, or at the
time the information is actually being collected.
3. We obtain your consent to collect, use,
or disclose your personal information.
TOP
TEN obtains your consent to collect, use or disclose personal information. The method of obtaining consent is appropriate
to the type of personal information being collected, used, or disclosed, as
follows:
·
TOP TEN will obtain your express consent (verbal, written, or
electronic agreement) to collect, use, or disclose sensitive personal
information.
·
TOP TEN will use implied consent to collect, use, or disclose your
personal information where one or more of the following apply:
4
a customer relationship already exists
4
you have not opted out of such implied consent
4
where the purpose of using the personal information is reasonably
apparent to you
You
can change your consent preferences at any time by contacting TOP TEN's
Customer Service Department using any of the means provided at the end of this
policy. You will be directed to the
appropriate person within TOP TEN to make said changes.
4. We limit collection of your personal
information
TOP
TEN collects only the information required to provide products and services to
you. If the personal information we
require is collected for a reason other than to provide products and services,
your consent will be obtained before, or at the time the information is
collected. TOP TEN will collect personal
information only by clear, fair, and lawful means.
Examples of why we collect personal information
include:
·
Communicating with you generally
·
Processing your initial installation
contract
·
Processing and keeping track of
transactions, and reporting back to you
·
Protecting you and TOP TEN
against fraud or error
·
Providing product and services requested
by you
·
Surveying you from time-to time to improve
our offerings and the way we deal with you
·
Recommending products and services TOP TEN
believes will be of interest and provide value to you
·
Complying with legal and governmental
requirements
5. We limit use, disclosure, and retention
of your personal information.
TOP
TEN uses and discloses your personal information only for the
purposes it was collected. TOP TEN
does not sell or rent personal information to any organization or person for
any reason.
We do not share your personal information with
third party organizations except to conduct customer satisfaction or
product/service improvement surveys, or possibly to offer you related products
or services. In the event your personal
information is shared with a third party, these third parties are bound by
appropriate agreements with TOP TEN to secure and protect the confidentiality
of your personal information. Further, TOP TEN
retains your personal information only as long as it is required for our
business relationship or as required by federal and provincial laws.
6. We keep your personal information up to
date and accurate.
TOP
TEN keeps your personal information up to date, accurate, and
relevant for its intended use. You may
request access to the personal information we have on record in order to review
and amend the information, as you deem appropriate. In circumstances where your personal
information has been provided by a third party, we will refer you to that party
(e.g. credit bureaus, etc.).
7. The security of your personal
information is a priority for (Name of Company).
We take steps to safeguard your
personal information, regardless of the format in which it is held, including:
·
physical security measures such as
restricted access facilities and locked filing cabinets
·
electronic security measures for
computerized personal information such as password protection, database
encryption, and/or personal identification numbers
·
organizational
processes such as limiting access to your personal information to a selected
group of individuals
·
contractual obligations with third parties
who need access to your personal information requiring them to protect and
secure your personal information
8. We are open about our privacy and
security policy.
TOP
TEN is committed to providing you with understandable and
easily available information about our policy and practices related to the
management of your personal information.
This policy, and any related information will be available on our web
site: http://www.toptencanada.com/privacypolicy.html.
9. We provide you access to your personal
information stored by TOP TEN.
You can request access to your personal
information stored by TOP TEN.
Upon receiving such a request, TOP TEN will:
·
Inform you about what type of personal
information we have on record or in our control, how it is used, and to whom it
may have been disclosed
·
Provide you with access to your
information so you can review and verify its accuracy and completeness and
request changes to the information
·
Make any necessary updates to your
personal information
10. We respond to your questions, concerns
and complaints about privacy.
TOP
TEN will respond in a timely manner to your questions,
concerns, and/or complaints about the privacy of your personal information
and/or our privacy policies and procedures.
How to contact us:
by calling our Customer Service Centre at: (613)
834-2181
by fax at:
(613) 834-0998
by email to: info@toptencanada.com
or by mail to:
TOP TEN Canada
Attention: Privacy and
Security Officer
108-545 Canteval Terrace
K4A
2E4